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患者的权利

01接受诊疗的权利

患者为了保护和促进自己的健康,有权利接受适当的保健医疗服务的权利,不因性别、年龄、宗教、身份及经济情况等理由,给健康的相关权利带来侵害,无正当理由,医疗人员不得拒绝诊疗。

02知情权及自我决定权

患者在充分听取负责医师ㆍ护士等等对疾病状态、治疗方法、医学研究对象与否、器官移植与否、副作用等预期结果及诊疗费用的说明后,可进行详细问询,并有权利决定对此同意与否。

03被保密的权利

患者与诊疗相关的身体上ㆍ健康上的秘密和私生活秘密不受到侵害,医疗人员和医疗机构在得到患者的同意后,或需接受犯罪调查等法律所规定的情况以外,不得泄露ㆍ发表秘密。

04申请咨询ㆍ调停的权利

患者在发生与医疗服务相关的纠纷的情况,可向韩国医疗纠纷调停仲裁院等申请咨询及调停。

患者的义务

01对医疗人员的信赖ㆍ尊重的义务

患者需准确地告知医疗人员与自己健康相关的信息,信赖和尊重医疗人员的治疗计划。

02不以不正当的方法接受诊疗的义务

患者在诊疗前,需表明本人的身份,不进行以他人的名义接受诊疗等的虚假或不正当的方法接受诊疗。

Payment policy

  • Cash in Korean Won or credit card are accepted for payment. For foreign exchange, please use the bank within the hospital (East building 1st floor).
  • The patient or his/her guardian must pay the hospital for all medical costs incurred during or after the procedure(s) at the outpatient clinic or during admission prior to leaving the hospital or by the agreed-upon deadline. Failure to pay these costs without reasonable cause shall result in the hospital pursuing legal action against him/her in a court of Korean jurisdiction.
  • Before admission, if the patient is not covered by a Korean medical insurance plan, he/she must either have a nominated Korean guarantor with the financial resources to sponsor him/her, or deposit certain amount (at least 80% or more of the estimates) as determined by the hospital to cover the total cost of the medical treatment. (Hospital will inform you every Wednesday of your balance).

Complaints and Grievance

Location :
Main building, B1, Customer service center
Office hours :
Mon-Fri 8:30am ~ 5:30pm
Tel. :
02-2290-9597~8 (Korean only)
For language assistance, Tel. :
02-2290-9553 / Int. +82-2-2290-9553 (ENG)
02-2290-9579 / Int. +82-2-2290-9579 (RUS)

Email : international@hyumc.com

Medical Dispute Mediation and Arbitration

In case of conflict, arbitration may be registered with MJAC (Medical Judgment Arbitration Committee) under the provision of Article 54, Item 2 of Korean Medical Law. For more information, contact K-medi counseling center :

Tel. :
02-1670-2545, 02-6210-0080 / Int. +82-2-1670-2545, +82-2-6210-0080 (Mon-Fri 9:00~12:00, 13:00~18:00)
Fax :
02-6210-0099 / Int. +82-2-6210-0099
Email :
forcc@k-medi.co.kr

https://www.k-medi.or.kr/eng/index.jsp